FAQ

Yes, we offer worldwide shipping!

Your delivery charges will be calculated at checkout.

We are aiming to have your order dispatched within 2-7 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

Please contact our customer service team if there is any question concerning the time to dispatch.

The estimated delivery time displayed on the checkout page.

Standard Shipping:
10-21 business days

Vantage Express:
7-14 business days

DHL / UPS Express:
6-14 business days

Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Sign in to your Account (the one that you made your order with) and click on "Order".

We accept debit cards and credit cards with Stripe (American Express, Mastercard and Visa), Googler Pay, Paypal.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Please make sure all information entered is 100% correct and there are no spelling mistakes. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

If an error message occurs, this may be because:

•The debit card cannot be used for this type of payment
•Your bank has rejected the transaction due to suspicions of fraud
•The card is not activated for international transactions

Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.

If it's still early in the order process, you can contact us to find out if we can edit your ordered items or change your delivery address. You can always place a second order for any additional items you want or file a cancellation request and place a new order.

Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 2 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details!

After we receive the returned item, it will be processed as soon as possible.

We only accept one-time exchange. Returns without prior communication with us will not be accepted.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following situations are not included in the scope of return:

• Requesting a refund for waiting too long.
• Refunds for other items in the order when individual items are out of stock.
• Request a refund for delayed delivery due to shipping issues.
• Exceeded the company's return request period (must be within 2 day after receipt of the item).
• If you arrange to replace a new item of the same design out of stock, the store will make another arrangement.