Return Policy

What if I need to modify my order or shipping address?

If it’s still early in the order process, you can contact us to find out if we can edit your ordered items or change your delivery address. You can always place a second order for any additional items you want or file a cancellation request and place a new order.

Can I return my product for a refund or an exchange?

Sure! We’re 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 3 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details!

After we receive the returned item, it will be processed as soon as possible.

We only accept one-time exchange. Returns without prior communication with us will not be accepted.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What is not included in the scope of return?

The following situations are not included in the scope of return:

Requesting a refund for waiting too long.
Refunds for other items in the order when individual items are out of stock.
Request a refund for delayed delivery due to shipping issues.
Exceeded the company’s return request period (must be within 3 days after receipt of the item).
Any item not in its original condition.
If you arrange to replace a new item of the same design out of stock, the store will make another arrangement.

How to refunds?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.

What should I do if my refund is delayed or missing??

If you haven’t received a refund yet, first check your bank account again..

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

How to ship returns?

To return your product, you should mail your product to our office.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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